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  • Return Policy


    We gladly accept returns, exchanges, and cancellations

    If you are not completely satisfied please contact us at orders@purpleclay.com within 14 days, providing photos of the product you are dissatisfied with and your order number.

    We will gladly provide you with return instructions for a refund, or a replacement if this is your desire. 

    No Returns or Refunds on Sale items.


    • Customers are responsible for all return shipping charges except for faulty items or products damaged in transit.
    • Shipping, handling fees and taxes are non-refundable.  


    1. Email orders@purpleclay.comwith the reason for the return, photos of the products you want to return and your order number.
    2. Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel without our approval. 
    3. You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
    4. Your order will be refunded once your return is received at our warehouse, and tracking updated to Delivered.

    *Item/s must be returned with its original packaging otherwise, a refund will not be issued. If returned in unsatisfactory packaging, we may provide a store credit.